Refund & Cancellation Policy

Last Updated: Sept 02, 2025

At AZD-MEDIA LLC (“Company,” “we,” “our,” “us”), we value transparency and strive to provide excellent service. This Refund & Cancellation Policy explains how payments, refunds, and cancellations are handled. By using our Services, you agree to this Policy.

1. Service Fees

- All fees for digital marketing, advertising, and lead generation services are stated in client agreements or invoices.

- Fees are payable in advance or as outlined in the signed agreement.

2. Refunds

- Non-Refundable Services: Due to the nature of digital marketing and lead generation, most service fees are non-refundable once work has

commenced.

- Refund Eligibility: Refunds may only be considered if:

- A duplicate payment was made in error, or

- The service has not yet been started and cancellation is requested in writing within 3 business days of payment.

- Partial Refunds: In rare cases, partial refunds may be granted at our discretion if a project is canceled before substantial work has been

completed.

3. Cancellations

Ongoing Services (e.g., monthly retainers): Clients may cancel recurring services with at least 14 days’ written notice prior to the next billing

cycle.

One-Time Projects: If you cancel after the project has started, no refund will be issued for work already performed.

4. Chargebacks & Disputes

- Clients agree to contact us first to resolve any payment disputes.

- Initiating a chargeback without prior communication may result in suspension of services and legal action to recover outstanding fees.

5. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.